Delivery and Shipping Information
At present, DOWAN can only ship products to USA and UK!
Customers from other countries who want to purchase DOWAN product should contact DOWAN customer service first before making an order.
US FREE SHIPPING
DOWAN offers free Shipping on all complete product orders received through dowan.com. And this offer is only valid for ground deliveries within the contiguous 48 status.
Normal delivery time for free shipping to the 48 contiguous U.S. states for in stock items is 3-7 business days. You will receive an email confirmation verifying that your order has been shipped.
Expedited and Premium. Priority handling is available for an additional charge. U.S. deliveries only and requires a street address – no P.O. boxes. In stock items only. Expedited or Premium service is required for all shipments to Alaska, Hawaii, and Puerto Rico. Please contact us firstname.lastname@example.org for expedited and premium shipping fee.
UK FREE SHIPPING
DOWAN offers free Shipping on all complete product orders received through dowan.com. And this offer is valid for ground deliveries in mainland UK and Northern Ireland. The delivery for in stock item generally takes 3 to 7 working days to arrive. You will receive an email confirmation verifying that your order has been shipped.
Our fulfillment center operates Monday through Friday (9am to 5pm). All Shipping Estimates are based on business hours. Holiday shipping delays noted below.
All orders placed will be ready to ship from our fulfillment center within 72-96 business hours from time of order. Our fulfillment center will be closed on national holidays to enjoy the happy moments with their families. Please allow for a short delay for orders placed on those dates.
DOWAN reserves the right to assess a shipping & handling fee to large volume and oversized product orders. We reserve the right to decline orders based on the cost to ship.