100% Customer Satisfaction

DOWAN is committed to customers’ 100% satisfactory shopping experience!

If you are not happy with your purchase for any reason, simply contact us within thirty (30) days of purchase for a refund or a replacement.

Ceramic products are fragile. Though we have tried out best to ensure their safety and completeness in shipment, there’s still possibility that product will not arrive at your hand in perfect condition. Therefore, we sincerely ask you, after receiving the product, please unpack it and check carefully whether there’s chipped or broken item. In case there is, please feel free to contact DOWAN customer service [email protected] with proving picture(s), we will offer you a refund or replacement immediately.

Whatever it takes, we'll meet your needs!