Our Promise

100% Customer Satisfaction Guarantee

Online purchase of ceramic products is no risky at DOWAN. We will guarantee your 100% satisfaction here. All DOWAN buyers can enjoy free shipping and 30-day money back guarantee with their order at www.dowanhome.com.

If you’re not happy with your purchase, please feel free to contact our customer service team at service@dowanhome.com in 30 days of purchase, you will get your money back or you will get a replacement.

Price Guarantee

Buy with confidence, we will not be undersold!

Our web site prices are generally comparable to sale prices at other stores. In the unlikely event you find a better price or a discount offer or coupon at any authorized dealer, we will do everything possible to meet that price. Price matching applies only to identical conditions of sale. The item must be in stock at the other authorized dealer and not be a club "members price" or typographical error. The competitive price must be able to be confirmed in the public domain by either a printed ad or by accessing a web site. This offer does not apply to items advertised below our cost. If you need to contact us for a "price match", please email us service@dowanhome.com.